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We typically respond to all inquiries within 24 business hours. For urgent order-related issues, please call our support line directly.

Frequently Asked Questions

We manufacture and source our products globally to maintain high-quality standards, with some items specifically noted as being made in the USA.

Yes, for over 90 years, we have been a trusted leader in the crafting industry, dedicated to innovation, quality, and reliability for crafters of all skill levels.

You can find our official products and resources at wermemorykeepers.us.

You can purchase our tools and supplies through authorized online retailers, including our official website and Amazon, as well as various local craft stores.

To use your button press, simply place your patterned paper, button shell, and pin back into the inserts provided, then pull down the handle to secure and assemble your button.

Replacement blade instructions vary by model, but for most trimmers, you can easily slide the old blade out and snap the new one into place. Please consult the specific manual for your trimmer model for safety and proper installation.

The Cinch makes bookbinding easy: adjust the alignment pegs to your desired hole spacing, punch your paper stack and covers, thread your wire coil through the holes, and use the machine's handle to securely crimp the wire.

Simply follow the measurement chart printed on the board to punch and score your paper. The integrated two-way punch creates both the fold tabs and rounded decorative corners for your custom envelope.

Yes, our Foil Quill pens are designed to be compatible with various electronic cutting machines, including Cricut, so you can easily add foil details to your projects.

Ensure you are using the correct paper weight, as some thicker materials may require multiple attempts or standard cardstock for the best results. If the issue persists, check if the punch area needs to be cleaned of paper scraps or if the blade needs replacement.